Terms of Service

1. Agreement to Terms

Welcome to Boxedin. By accessing or using our website and B2B e-commerce platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

By using our Services, you represent that you are authorized to bind your company to these Terms and have the legal capacity to enter into this agreement.

2. Service Description

Boxedin is a B2B e-commerce platform providing:

• One-stop procurement solution for businesses
• Access to office supplies, electronics, beverages, food & catering, and more
• Streamlined ordering and delivery services
• Dedicated business support

Services are available to businesses operating in Mauritius and are provided on an "as is" and "as available" basis.

4. Orders and Transactions

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation will be sent via email
• Pricing and availability are subject to change without notice

Pricing

• All prices are in Mauritian Rupees (MUR) unless otherwise stated
• Prices exclude VAT and other applicable taxes unless specified
• We reserve the right to correct pricing errors

Delivery

• Delivery terms, timeframes, and costs will be specified at checkout
• You must inspect goods upon delivery and report any issues within 48 hours
• Delivery delays due to circumstances beyond our control are not our responsibility

5. Returns and Refunds

Return Policy

• Returns must be requested within 7 days of delivery
• Products must be unused, in original packaging
• Perishable items and custom orders are non-returnable
• Return shipping costs may apply

Refund Process

• Approved refunds will be processed within 14 business days
• Refunds will be issued to the original payment method
• Partial refunds may apply for damaged or used items

7. User Conduct and Prohibited Activities

You agree to use our Services only for lawful business purposes in compliance with all applicable laws.

Prohibited Activities

You may not:

• Provide false or misleading information
• Impersonate another person or entity
• Interfere with or disrupt our Services
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Engage in fraudulent activities

9. Limitation of Liability

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of Mauritius, without regard to conflict of law principles.

Negotiation

In case of any dispute, the parties agree to first attempt resolution through good faith negotiation.

Arbitration

If negotiation fails, disputes shall be resolved through binding arbitration in Mauritius, in accordance with Mauritian arbitration laws.

17. Contact Information

For questions or concerns regarding these Terms of Service:

18. Acknowledgment

By using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them. You confirm that you are authorized to accept these Terms on behalf of your company.